Website terms and conditions – sale of goods to consumers (B2C)

What are terms and conditions for the sale of goods to consumers and when should you use them?

These website terms and conditions are standard terms and conditions for businesses to sell goods via a website to consumers only (B2C terms and conditions).

The type of goods you are selling does not matter provided that it is physical (rather than downloaded i.e. digital content).

They’re not suitable for online sales to businesses or for sales to consumers that take place off-line e.g. in a store.

The template is drafted in favour of the business that is the supplier of the goods.

It is suitable for businesses of all sizes from a sole trader with a single product to an established business selling thousands of different products.

These terms relate to the sale of goods only to consumers

If you want website terms and conditions for the supply of services to consumers, then use the template below

Website terms and conditions for supply of services to consumers

If you want website terms and conditions for the sale of goods that are made to order for your customer, then you should use the following template:

Website terms and conditions for the sale of made to order products

If you’re selling digital content or any combination of goods, services and digital content to consumers from your website, you’ll need to use one of our separate consumer templates instead.

• Website terms and conditions: sale of digital content to consumers
• Website terms and conditions: sale of goods, services and digital content to consumers
• Website terms and conditions: sale of goods and services to consumers
• Website terms and conditions: sale of goods and digital content to consumers
• Website terms and conditions: sale of services and digital content to consumers

We also have a full suite of template website terms and conditions available for selling goods and services business to business (B2B).