Terms and conditions – supply of services to consumers (from a premises) (B2C)

What are terms and conditions for supply of services to consumers and when should you use them?

These terms and conditions are for the supply of services to consumers (also known as T&Cs).

They will protect your business interests, ensure that customers know where they stand and help avoid disputes.

You should read our guide to choosing the right terms and conditions for your business which will help you decide what terms and conditions your business needs.

If your business supplies services to consumers (B2C) from a premises, e.g. in an office, or as part of a home business, then you should use these terms and conditions.

They are designed to be straightforward and comprehensive.

They cover key issues such as orders, delivery, pricing, payment, guarantees, cancellation and liability.

Use these terms and conditions for supplying services to consumers if:

• You are supplying services to customers not acting in the course of a business (i.e. consumers)
• You are supplying those services from your business premises only

You should not use these terms and conditions if you are supplying services to consumers online from your website.

You will need our website terms and conditions for this scenario:

Website terms and conditions for the supply of services to consumers

If you supply goods and/or services, then you’ll need a different set of terms as follows:

Terms and conditions for the sale of goods and supply of services to consumers

Terms and conditions for the sale of goods to consumers

An ‘on premises’ sale is anything which does not fall within the definitions of ‘off-premises’ sale or ‘distance’ sale, both of which are explained below.

This typically means that if you sell to a customer in your shop, then the sale will be ‘on-premises’.

However, you will still need to check that how you sell and enter into a contract with a customer does not fall within any of the definitions below.

You supply services to consumers off-premises if:

1. you enter into the contract at a place where you are both present, which is not your business premises, or
2. where an offer to buy your services is made to you by the customer, where you are both present, and in a place which is not your business premises, or
3. you enter into a contract that is agreed at your business premises, or via distance communication, immediately after a meeting with the customer at a place which is not your business premises, or
4. you enter into a contract with the customer during an excursion which you organise in order to sell them goods.

If you do any of these above 4 activities, then you’ll need our template B2C terms and conditions for supply of services (off-premises) or the relevant other ‘off-premises’ terms if you also sell services and/or digital content.

You supply services to consumers via ‘distance selling’ if you enter into the contract (and negotiate and agree it) entirely remotely, whether by telephone, catalogue or internet.

When a business deals with a consumer, the consumer benefits from considerable legal protection or ‘statutory rights’.

Compliance with consumer rights must be integral to the way the seller operates.

You cannot legally change or exclude statutory rights, which belong to the consumer.

The words ‘your statutory rights are not affected’ are often used to ensure that this is understood by the consumer.

Please make sure that you have chosen the correct template as there are many to choose from.