Terms and conditions – supply of services to a business (from a premises) (B2B)

What are terms and conditions for the supply of services to a business (from a premises) and when should you use them?

Terms and conditions for the supply of services to a business (also known as T&Cs) protect your business interests, ensure that customers know where they stand and help avoid disputes.

These terms and conditions should be used if you want to sell services to another business customer on standard terms.

They work well where you are typically supplying relatively straight-forward services but where your key commercial terms don’t vary for each transaction.

These terms cover key issues such as orders, specifications, obligations, pricing, payment, intellectual property, warranties, liability and termination.

They will give you a great basis to agree more detailed supply terms if you wish to do so.

It is not suitable for sales of services to consumers, as different T&Cs are required for this.

If you’re looking for one that is suitable for sale of services to consumers, you’ll need our Consumer Terms and Conditions template here.

Use these terms and conditions:

• when you are supplying services to another business
• to make it clear where everyone stands if something goes wrong
• when you want your terms of business to be the same for every sale
• when you are supplying services to specification and/or standard services

Our template contains guidance to help you to ensure that it is your terms which form the contract between you and your customer.

Problems and disagreements often arise when each party believes that it has actually secured the deal on their own terms – often called ‘the battle of the forms’, referring to the fact that both parties have different terms and it’s unclear to them whose have in fact prevailed.

If you conduct your sales relationships by providing quotes and inviting customers to place orders with you, this is an area to be especially careful.

Although our template can help you to create a great set of terms and conditions, how you then use these terms is just as important to ensure that you have a robust arrangement in place that accurately represents what you intended to agree.

So, terms and conditions protect your intentions about your sales relationships, but what’s protecting the materials, maybe equipment and perhaps also the uniqueness of the services that you’re supplying?

Don’t forget to ensure that you have protected and own your intellectual property (IP) in those elements, including being clear on any user licence terms built into your terms document, and that you’re taking care with your confidential information, including your trade secrets.

How you handle data arising out of these trading relationships (especially personal data relating to your customers and their end customers) is also important.

Please make sure that you have chosen the correct template as there are many to choose from.

If you want business to business (B2B) terms and conditions for the sale of goods and services, or B2B terms and conditions for the supply of goods alone, you’ll need our separate templates.

If you sell to businesses but via a website, then you’ll need one of the following templates:

• (B2B) terms and conditions for the sale of goods and services online
• (B2B) terms and conditions for the sale of goods online
• (B2B) terms and conditions for the supply of services online