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You should use this letter when an employee/worker has appealed against a decision that you’ve taken during a grievance process.
It is an invitation to request that the employee attend an appeal hearing, so that their appeal may be considered.
This may mean a full rehearing or could just be limited to a review of the original decision.
If an employee is appealing the decision or outcome of a process, prior to inviting the employee to an appeal meeting, you should write to them to acknowledge their appeal.
Ideally, an appeal meeting would be held by another, more senior, but crucially impartial person and not the individual who chaired the original meeting.
Even if you’re not convinced that an appeal will alter the outcome of your original decision, you should always be prepared to hold an appeal meeting.
This will help to ensure that you’ve run a robust and fair process that will hold up under further challenges or scrutiny.
Likewise, an employee’s request for an appeal must not be seen to have increased your intended sanction (if any).
For more information on any of these processes, what to be prepared for and what comes before this stage, you’ll find our guide to handling employee grievances and complaints helpful.
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